Banggood is an online shopping app that offers a wide range of products at competitive prices. The app provides a convenient platform for users to browse and purchase items from various categories, including electronics, fashion, home and garden, toys, and more.
Q: How do I download the Banggood app?
A: You can download the Banggood app for free from the App Store for iOS devices or Google Play Store for Android devices. Just search for “Banggood” and look for our orange app icon.
Q: Is the Banggood app free to use?
A: Yes, the Banggood app is completely free to download and use. There are no hidden fees or charges.
Q: How do I create an account on the Banggood app?
A: Tap the user icon in the top right corner of the app and select “Register”. You can register with your email, Facebook, Google or Apple ID. Just follow the on-screen instructions.
Q: I forgot my Banggood password. How can I reset it?
A: On the login screen, tap “Forgot Password”. Enter your email address and you’ll receive an email with a reset link. Click the link to create a new password.
Q: How do I search for products on the Banggood app?
A: Tap the search bar at the top of the app screen and enter keywords for the items you want to find. You can also filter by category.
Q: Can I track my Banggood order in the app?
A: Yes! Tap “My Orders” to see the status of all your Banggood orders and track their shipping progress.
Q: How do I apply coupons and promo codes on the Banggood app?
A: On the checkout screen, tap “Have coupon?” and enter your promo code. The discount will be applied at checkout.
Q: Is Banggood app safe to make payments?
A: Yes, the Banggood app uses secure encryption technology to protect all payment information. It is safe to save your payment details within the app.
Q: How can I get refund for my order on Banggood app?
A: Tap “My Orders”, select the order and tap “Refund”. Choose reason, upload pictures if needed and submit request. Banggood will process refunds per policy.
Q: Does the Banggood app offer special app-only deals?
A: Yes! Keep an eye out for orange “App Exclusive” banners to shop deals only available in the Banggood mobile app.
Q: Can I save products to a Wish List on the Banggood app?
A: Absolutely! Tap the heart icon on any product page to add it to your Wish List. You can view and manage your list in the app.
Q: How do I contact Banggood customer support from the app?
A: Go to “My Account” and tap “Help Center”. This has contact info and allows you to start a live chat with our team.
Q: Can I leave product reviews in the Banggood app?
A: Yes, you can rate and review items you’ve purchased right in the app. Tap “My Orders”, select the order and tap “Leave Review”.
Q: Does the app offer push notifications?
A: Yes! Enable push notifications in your device settings to get alerts about sales, coupons, shipping updates and more.
Q: Is there an app-only loyalty rewards program?
A: The Banggood VIP Club offers special perks and earnings for shopping in our app. Check your VIP status and rewards balance in the app.
Q: How do I select my preferred language in the app?
A: Go to account settings and tap “Language” to choose your preferred interface language. English, French, Spanish and more available.
Q: Can I access my Banggood Points in the app?
A: Yes, you can see your Banggood Points balance and redemption history right in the app for easy access.
Q: Does the app support Touch ID or Face ID login?
A: On supported devices, you can enable Touch ID or Face ID to log into the Banggood app securely with your fingerprint or face scan.
Q: How do I edit my shipping address on the Banggood app?
A: Go to your account settings, tap “Shipping Addresses” and select the address to edit. Make your changes and tap “Save”.
Q: Can I switch between multiple Banggood accounts in the app?
A: Unfortunately the app only supports accessing one Banggood account per device installation. You’ll need to log out and log back in to switch.
Q: I’m having trouble loading pages in the app. What should I do?
A: First, make sure you have a stable internet connection. If issues persist, try force quitting and reopening the app. Clear cache if needed.
Q: How do I get the best Banggood app deals?
A: Check the “Best Sellers” and “Deals” tabs for current promotions. Enable push notifications so you never miss a sale!
Q: Does Banggood offer price matching?
A: Yes! If you find a lower authorized price somewhere else within 7 days of your Banggood purchase date, contact customer service for a partial refund of the difference.
Q: What payment methods can I use in the Banggood app?
A: We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay and Google Pay. Some country-specific options too.
Q: Is there an app-only referral program?
A: Yes! Under the “Share” menu you can invite friends, earn coupon rewards when they join, and track your referrals and savings.
Q: Can I cancel an order I placed on the Banggood app?
A: Tap “My Orders” and select the order. If status is “Awaiting Shipment”, tap “Cancel Order” to request cancellation for a refund.
Q: How do I redeem a Banggood coupon code on mobile app?
A: Copy the coupon code, go to cart, tap “Have Coupon?” and paste it in. The discount will show when you apply code.
Q: Does Banggood offer installment payment plans?
A: Yes, in certain countries you can choose Affirm or Zip installment plans at checkout to spread orders over multiple interest-free payments.
Q: Can I filter products by price range in the app?
A: Absolutely! After a search tap “Refine” and use the sliders to set your min and max price range to filter.
Q: How do I select my country/region in the Banggood app?
A: Go to account settings > country/region and tap to choose your location from the list. This ensures accurate pricing.
Q: Does the app support AR shopping?
A: Yes! On supported devices you can view select products through your camera with augmented reality to visualize them in your space.
Q: How do I find the best selling items on Banggood?
A: Tap the “Best Sellers” tab to see top rated and highest selling products across all categories.
Q: Can I chat with Banggood support within the app?
A: Absolutely. Tap your account icon > Help Center and start a live chat. Our team is available 24/7.
Q: How can I see my recent search and browsing history?
A: Tap the search bar to view and tap to revisit your latest searches, filtered categories, and product views.
Q: Is there a Banggood shopping community in the app?
A: Yes! Visit the “Community” section to join discussions, ask for advice, share your hauls and interact with other customers.
Q: How do I create a wishlist on the app?
A: Tap the heart icon on a product to add it to your wishlist. To access, tap your account icon and select “My Wishlist”.
Q: Can I write a product review from the Banggood mobile app?
A: Yes! For any order with eligible items, tap “Leave Review” to rate the product and share your comments.
Q: How can I view my recent orders?
A: Tap your account icon > My Orders to see details of your most recent Banggood purchases and their status.
Q: Does Banggood price match?
A: Yes! If you find a lower authorized price within 7 days, customer service can approve a partial refund of the difference.
Q: How do I contact Banggood for support through the app?
A: Tap your account icon > Help Center. This provides FAQs, all contact details, and 24/7 live chat access.
Q: Can I save my payment information for faster checkout?
A: Yes! Enable 1-click ordering in settings to securely store your payment details for streamlined checkout.
Q: How do I apply a gift card or prepaid card on the Banggood app?
A: Enter your gift or prepaid card details like a credit card at checkout. The balance will automatically apply to your order total.
Q: Does Banggood offer free returns?
A: We offer free returns within 15 days of delivery. Just contact customer service via phone, email or live chat to start a return.
Q: How can I track my Banggood package?
A: Tap “My Orders” and select the order. Scroll down to the shipping details and tap “Track Order” for live updates.
Q: Can I get sale alerts and notifications from the Banggood app?
A: Yes! Enable push notifications in your device settings to receive updates on flash sales, coupons, shipping status and more.
Q: What shipping options does Banggood offer?
A: We provide free economy shipping worldwide and faster local delivery options. Check available methods at checkout based on your location.
Q: How can I be sure a Banggood seller is reliable?
A: We thoroughly vet sellers before onboarding. Check for the orange “Reliable Seller” tag and high rating on their store page.
Q: Who can I contact if I have problems with an order?
A: Tap your account icon > Help Center in the app and start a live chat with our support team. We’re here 24/7!
Q: Does the Banggood app offer digital coupons?
A: Yes! Keep an eye out for limited time coupons you can clip in the app for discounts on upcoming orders.
Q: Is the Banggood app available on tablet devices?
A: Yes, you can download the Banggood app for your iPad or Android tablet via the respective app stores. Enjoy full optimization for larger screens.